The end of social
I dislike predictions. But I’m going to make one… there will be no more big social networks. We’ve reached, and passed, a tipping point.
Because they’re all being strangled at birth by over-eager PR and marketing people, who – for all their impressive-sounding job titles and amazeballs CVs – seem to have completely forgotten all the basics of social.
Twitter and Facebook dominate the social landscape for most of us*. Similarly, they dominate the marketing spend of those brands that advertise on social media.
There’s a clear cause-and-effect thing going on here … first came the platform, then came millions of regular users, then (and only then) came the marketing and PR people.
That’s the way it works. The logic is pretty robust and if you felt like it, you could template it and see that it applies in many other walks of life.
Something has been lost, or forgotten, though.
Because now, when a new social platform launches, before most people have even created an account or downloaded an app there’s a slew of ill-conceived blog pieces and articles from marcomms people all treading the same tired old ground … ‘what brands should do on X…’
Almost none of them say “what brands should do is back off for a while, see if this thing gathers momentum, whether or not people will naturally gravitate to it, and if so what their behaviour can tell us about how we should use this platform – if at all.”
David Meyer wrote a piece on Gigaom which hits the nail on the head as far as the recent launch of Jelly was concerned… “Goodbye for now, Jelly – it’s not you it’s the marketers.”
And he’s right!
I’ve been an active and enthusiastic user of social media since before that term became common parlance – dig around in the archives of the Scotsman and the FT and you might even find me quoted in articles as far back as 2006 on how businesses could use social media for research and recruitment.
But it pains me when I see people in my sphere of work forever caught up in the Emperor’s new clothes outlook.
It really wouldn’t kill any of you to slow down a little, ask a few questions, be intellectually curious and maybe even a little sceptical.
From a purely pragmatic perspective, if we choose to ignore the old recipe for success, which turned the likes of Facebook and Twitter into the enormous beasts they are, we’re doing ourselves and our clients a disservice and we’ll eventually be over-taken by events – or smarter thinkers.
Your clients are – or should be – paying you for your consultancy. So be a consultant. If they just wanted to spend time in the company of someone to jump up and down on the spot shrieking excitedly, they’d get a job at a soft-play centre.
* – Europe, North America, the Antipodes, etc… ‘the West’ as it’s sometimes called.